Howard Farm Lifestyle

ARE WE OPEN TO THE PUBLIC?

Yes. Howard Farm is open on select weekends. This is due to Nat's constant change in work schedule.

Please contact us to make an appointment outside of opening hours should you wish to inspect any of our goodies.

Our Facebook page will show when we are next OPEN.

Can I collect my order/delivery options?

Yes, Please connect with us via the ‘contact us’ page to organise a pickup via appointment. We will give you a pickup address and further instructions. Our nursery & Farm is located in Howard Springs - Darwin.

Authority To Leave

We have requested that Australia Post get a signature on arrival for all deliveries as standard.

You may request "Authority To Leave" by selecting the checkbox at the checkout or within the Australia Post app once you receive your tracking number

Delivery Options

If you're concerned about not being home when your plant is delivered or worried about it being stolen etc, Australia Post have delivery options that may suit you.

Please visit the Australia Post website or download the Australia Post app on your mobile phone to set these up.

Parcel Collect - this service allows us to send your delivery directly to a post office for collection. This skips being in a delivery van and will be safely stored at your selected post office. You can select a Parcel Collect location close to home or work, whatever is most convenient.

Parcel Locker - This service allows us to send directly to a Parcel Locker so you can collect before or after work etc. Most often the Parcel Lockers are outdoors in full sun so please check your local forecast and if there is excessive heat or cold, this might not be the best option. We will not take responsibility for damaged plants if they are shipped to a parcel locker.

Business address - We can ship your plant to your work address [if they allow it]. Just remember to include the business name when you order as sometimes the delivery drivers cannot find street numbers for businesses and it may be returned to the sender.

Of course you can have your plant shipped to a PO Box, to your house or someone else's house if they will be home to take delivery. Just remember to pop these details in when you order.

If you choose courier delivery, your order cannot be shipped to a PO Box, Parcel Locker or Parcel Collect. We will contact you for an alternative address if this happens.

Where do we ship to?

We ship living plants to locations in Queensland, New South Wales, Victoria, South Australia and Australian Capital Territory & Northern Territory.

We ship our accessory & Toy range Australia Wide.

Due to strict Biosecurity Laws we are unable to ship live plants to Tasmania, Western Australia. NT is ok as we are located within the Northern Territory.

If you place an order and your delivery address is in one of these states it will be immediately cancelled and a refund will be provided.

How do you ship orders?

All plants are shipped in Australia Post boxes/ packaging and all plants are shipped in their pots, unless specified.

How much is delivery?

Our shipping rates are provided directly from Australia Post via a direct API link. We don't charge any extra on our shipping prices, what you see at the checkout is what Australia Post charges us.

Each shipping rate will be unique based upon your cart contents and delivery address.   Please add all items to your cart, then add your delivery address at the checkout and an accurate rate will be displayed.

Can you combine orders?

If you wish to add to your order please email us at howardfarmlivestock@gmail.com and we can add items to your current order. We recommend emailing us to add to your order rather than placing multiple orders as any refunds for additional shipping will be minus our 10% restocking fee.

If you place multiple orders, they will be shipped separately, we will not automatically combine them.

If you place multiple orders and email us afterwards to combine them, we can do so but any refunds for additional shipping will be minus our 10% restocking fee.

How do we package?

We take utmost care when packing your orders, we will ship your item in a box and wrap delicate items to keep them safe.

Your new plant will be sent in its pot or bare rooted wrapped in sphagnum moss, ready for you to unpack and enjoy. Given they are living plants, condition may vary slightly between time photos were taken and delivery.

Absolute care will be taken to ensure the plant is in the best possible condition prior to transit and packaged very well, but we cannot guarantee how the courier will handle the package on its way to you and cannot be held liable for mistreatment in transit.

We recommend leaving your new plant in the pot it was shipped in for a minimum of 2 weeks prior to repotting, this will help to reduce any unnecessary stress and help it to acclimatise to its new environment.

Photos are indicative of the plants we have in stock, you will receive one in similar size/health to the ones pictured.

Variations in size/colour/leaf quantity/health are normal and to be expected with live plants, no 2 are the same.

How long will my order take?

We ship all parcels with Australia Post Express, generally packages will be delivered in 3-5 business days.

Up to date information on Australia Post delivery timeframes can be found here.

Once your order has been dispatched you will be sent an order tracking email, this will allow you to go to the carrier website to track your order (Excluding some free post items).

Please ensure that your registered email address is correct to receive this service. If you do not receive it, please check your junk/spam folders.

When do you ship orders?

We ship plant and Toy orders all weekdays; Mon - Fri.

Plant orders are packaged and sent on Mondays & Tuesdays.

Will my plants be ok on the journey?

Yes.We hydrate then wrap all plants in damp sphagnum moss before shipping, so they can survive long transit times and unforeseen delays.

"I ordered my plants on the 8th May and received them today the 26th. After 18 days they are absolutely perfect. Thank you so much for being a REALLY professional business."Taylor - May 2021 Mount Barker SA

"I am so impressed with how my plants arrived, considering the hold up in transit from Australia Post. Thank goodness for such great packaging! Thanks again, i'll be purchasing again next season"Heather - June 2021 Albert Park VIC.

How long will plants survive in the post?

This all depends on the type of plant & the time of year, it's not something that has a definitive answer.  We'd expect that most plants will be ok for 1-2 weeks in transit before we had any concerns.

We've shipped our fair share of plants and have never had one arrive dead, sometimes they might need some water and time to settle in after their journey but there's rarely any issues.

We pack our orders very well and with lots of extra care, they're all shipped in their pots [unless otherwise noted in the item description] and this all helps them to arrive in the best possible condition.

Do the children's toys get delivered pre assembled?

No. The Box for the children's push pedal carts, wooden wheels & trikes are all flat packed.

We do offer an assembly service if you are located within Darwin. Howard Farm can ensure your new toy is assembled for a small fee of $20.00 per item.

Just send us a message via the contact us page.Please give us a few hours notice if you require this service.

Who do I contact if my parcel is delayed?

We recommend you contact Australia Post directly with any shipping related questions, as the carrier has all the up to date information.

When you lodge a case with Australia Post, all correspondence will be sent directly to you. This means you will have the most up to date information possible

You can reach out to Australia Post.

Where is my tracking number?

Tracking numbers are automatically sent when we mark the orders as shipped in our system. You will receive tracking numbers from us directly, and also from Australia Post.

We suggest downloading the Australia Post app and registering for an account, your tracking may be added automatically and preferences such as "authority to leave" can be set as defaults.

Incorrect Delivery Address?

HFL will not take responsibility if incorrect delivery details are supplied. It is the customers responsibility to make sure the correct contact and delivery details are supplied.

If you need to change your delivery details please contact us as soon as possible and we will do our best to change them before delivery. Once your order has shipped the address cannot be changed.

My order is delayed, what do I do?

Order delays are quite common with the constant lockdowns and uncertainty around Covid restrictions. We ship everything with Australia Post Express but they no longer offer overnight delivery guarantees.

It's very common for parcels to be scanned at Darwin GPO and then not again until it's onboard for delivery, rest assured the last scan is not where your parcel currently is and it's very likely that it's not too far away.

We recommend reaching out to Australia Post if you have concerns, they have the most up to date tracking information and can give you a clearer idea on delivery timelines.

General Return Info

HFL strives to ensure you are a satisfied customer. We want you to be excited about your purchase. If something isn’t quite right please contact us.

On the rare chance that your plant is damaged in the delivery process please email us at howardfarmlivestock@gmail.com with photos within 24 hours of delivery. Once we receive your email and photos we can determine the best solution.

If your plant looks like it has wilted during transit, we recommend giving it some water right away - this should help it to recover and settle in.

Please note HFL will not be held liable for any damage (or deteriorating conditions) caused to your plant if it spends a prolonged period awaiting collection from a collection point.

It is the customer's responsibility to either make sure someone is home to accept delivery, request authority to leave, or pick up your delivery from the collection point as soon as possible.

Although we take great care in packaging our plants, the less time they spend packaged, the better. Please see below for post options.

HFL will not take responsibility if incorrect delivery details are supplied. It is the customers responsibility to make sure the correct contact and delivery details are supplied. If you need to change your delivery details please contact us as soon as possible and we will do our best to change them before delivery.

For any returns, return postage is paid by the buyer [you]. Please allow up to 14 days from receipt of returned products for refunds to be made.

We want you to love your new plant/ products as much as we do - if for some reason you don't please contact us as soon as possible at howardfarmlivestock@gmail.com and we will do our very best to make it right!

What if my item/plant is faulty/unhealthy on arrival?

HFL reserves the right to decide whether a product is faulty/unhealthy. If deemed faulty/unhealthy.

HFL will ship a replacement item at no cost to you.

We will replace the item, subject to stock availability. If preferred a full refund can be provided, minus delivery costs.

All claims must be made in writing, via email to howardfarmlivestock@gmail.com within 24 hours of receiving your order, relevant photos must be included. Claims outside this period cannot be accepted.

Please include the following detail in your email to help us understand what is happening with your plant. 

1. Has the plant been repotted? 

2. Is the soil wet or dry? 

3. Have you watered the plant since receiving it? 

4. Please describe where in your home the plant is located.

Please allow 10 business days for the return of your product/ or refund to your account.

We will endeavor to respond to the claim within 48 hours of the goods arriving at HFL HQ, and exchanges are usually sent out the next day we receive the returned goods.

What do I do if my plants arrive damaged?

On the rare chance that your plant is damaged in the delivery process please email us at howardfarmlivestock@gmail.com with photos within 24 hours of delivery.

Once we receive your email and photos we can determine the best solution.

If your plant looks like it has wilted during transit, we recommend giving it some water right away - this should help it to recover and settle in.

Does my plant have a warranty period?

We do not offer any warranty or health guarantees on live plants. We cannot warrant plant health once they leave our care, as they are shipped in the best health and condition possible. If we do not hear from you within 24 hours of delivery we will assume they arrived safe and well and cannot be held responsible for their health once they are in the care of their new owner.

If you have any concerns with your new plant, please contact us as soon as possible and we will do our best to help you out - howardfarmlivestock@gmail.com

Can I return my plant if I have changed my mind?

No, we don't accept change of mind returns for live plants.

What about gifts with purchase items?

Warranties, refunds and exchanges are not available on gifts with purchased items or/and promotional products.

However if you have received a gift or promotional item alongside another product, and choose to return the purchased product for a full refund or gift voucher, the gift with purchase item must also be returned to us.

This item must also meet the same criteria for the purchased goods, in that it must have all packaging and labels intact and in its original unused condition.

If when returning your purchased product the gift is not enclosed, HFL reserves the right to deduct the retail value of the gift with purchase from the refundable account. You, the purchaser will incur the cost of returning the gift item in this instance.

What do I do when my plant is delivered?

Unpack your new plant as fast as possible after receiving it.

We pack our plants very well. Less time spent inside the packaging is best. Give your plant a drink and pot your plant in a well draining aroid mix.

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FAQs

shipping policy